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General

We endeavor to ship orders on a 'same day' basis if orders are received by 3pm on week days (as long as the items are in stock).

Our postage and packaging charges are based on the overall size and weight of your order. You are able to check shipping options within your Shopping Cart. The minimum shipping price will be £3.00 (Standard Shipping).

Dog tags are shipped free of charge.

UK orders over £60 are shipped free of charge.

UK (including Northern Ireland) and the Channel Islands

For orders from the UK (including Northern Ireland) and the Channel Islands, we offer the choice of shipping:

  • Standard (most orders are shipped via Royal Mail 1st Class or Courier Service, unless otherwise stated on the product page)
  • Royal Mail Tracked

You can select which shipping method you wish to use on the Delivery Information screen.

Your order should be received within 7 working days from the day you placed your order. Red Dingo Dog Tags will take up to 10 working days. Generally orders are shipped within 1-2 days.

Click and Collect Service

For customers who live locally to Your Dogs Needs (Poole, Dorset), you are welcome to collect your order. Please select 'collection' and we will email you to arrange collection once your order is ready.

Please Note: If you select collection and later wish to have your order delivered, this will incur an additional postage and packaging fee. The fee will depend on the size and weight of your order.

International (including European) Orders

Unfortuantly we no longer ship to European countries due to goods coming from the UK subject to import and VAT charges, which has to be paid by the customer before they can receive their order and when the order enters the destination country.

Hopefully we will be able to offer this service again in the future.

Sending a Gift

If the delivery name of your order is different to the billing name we will ensure that a packing slip is sent with the order which does not show any prices. If the billing and delivery name and address are the same, and you do not wish us to include an invoice with your order, please let us know in the comments field when you place your order.

Returns

For more information on returning a product, please see our Returns Policy.

 

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