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Answer

If we have your product/s in stock and your order is placed before 3pm, yes, your order will ship the same day.

Answer

If your product(s) are in stock and your order is placed before 3pm, yes, we will do our best to ship your order. 

Please be aware, Special Delivery Next Day is a guaranteed service offered by Royal Mail and not Your Dogs Needs. 

We do our best to meet customers’ expectations, but this service only guarantees delivery the day after the order is shipped, it is not a guarantee that orders will be shipped that day.

Answer

We use Royal Mail primarily, the options are 1st Class, Signed For, Tracked 24 and Special Delivery.  If orders exceed Royal Mail weight limits we will use Parcelforce 24/48, which is a fully tracked service.  You are able to choose your preferred shipping method during your order process.

Answer

We will ensure orders are shipped within 7 working days. If there is an issue with product supply, for any reason, we will always get in touch to provide an update and potentially alternative products, if relevant and possible.

Answer

Yes, you can select this option at the checkout.  When your order is ready for collection we will email you to arrange a mutually convenient collection day and time.

Answer

The best way to ensure the correct fit for any dog is to use their usual collar to measure for a Leuchtie. 

Adjust the collar so that when it is fastened and off your dog, you are freely able to put the collar over your dogs head and bring it back off again without causing any issues around the ears.  When we place Leuchties over a dogs head it will easily feed over the head.  When we remove the Leuchtie the dogs’ ears are ‘bulky’ and can cause discomfort if the setting is too small.  

Once you have found the correct fit, measure the entire length of the collar in centimetres, use this measurement to discover which sized Leuchtie is ideal for your dog.  If your dog measures 45cm, for instance, you need to order 50cm. 

All Leuchties are sold with a connection strap, this is ideally used to connect your dogs’ day to day collar with the Leuchtie and helps to keep the Leuchtie in place.

Please contact us if you are unsure of which size to purchase, we are more than happy to assist.

Answer

You will first need to measure your dog around their girth (deepest part of their rib cage), measure in centimetres. 

Once you have the measurement you can check your dogs range and size using our breed specific guide, but please be aware, this is a guide and if you aren’t sure, please get in touch with us before ordering, we will assist fully. 

The guide will show you which range (Tiny, 15mm, 20mm or 40mm) and which size for each relevant part, these being Top, Front and Girth sections.  Generally speaking, the Girth and Top sections will be larger than the Front, but this does of course depend on the breed(s) of your dog.

Answer

Yes, on new products that are returned completely clean, free of fur, dirt and general debris. 

We do not accept products back that are not returned as sold. 

We will happily exchange new products that meet our returns criteria and in such cases we will request your dogs breed(s), age, current girth measurement in centimetres and request a couple of full body pictures to help us to determine which sizes will be correct for your dog. 

We will then forward information on how to return the relevant part.

Answer

Yes, within the relevant range, i.e. if you have a 20mm harness,  you can purchase the Top, Front or Girth separately, all available on our site. 

They are only interchangeable within the same range.

Answer

Yes, absolutely.

We encourage keeping your Perfect Fit Harness clean by washing it regularly in your machine, or hand wash if preferred. 

If you have a washing machine bag, this is ideal as it keeps the product contained.  We also advise disconnecting each part so every part of your harness is thoroughly cleaned. 

Keeping your product clean will ensure it remains in great shape for a long time to come.

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