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COVID-19 Announcement

(Tuesday, 24th March, 2020)

Updated: 2nd April 2020

This is a great time of uncertainty and we are constantly monitoring guidelines provided by the UK Government and Public Health England and the well-being of our staff, customers and suppliers is our top priority.

We Are Open

As an online pet store, and in-line with government guidelines, we are able to continue to maintain business as usual and accept and dispatch orders.

We are in constant contact with our suppliers and if any products become unavailable they will be updated so you are aware before you place your order. Please be aware that we are experiencing some delays related to the supply of products, this is due to all suppliers implementing safe guarding measures, for the benefit of their staff and beyond. There is also a mild delay with shipping, which of course is due to the heavy burden our postal system is undergoing currently, though this appears to be leveling out nicely.

We have plenty in stock to provide enrichment, fun, food rewards, treats and chews, plus so much more to ensure your dogs are kept entertained during these times.

If you are running low on anything and you aren’t sure if we can supply, please get in touch, we’ll be happy to assist.

Safety

The well-being of our staff, customers and suppliers is our top priority and we are keeping contact to a minimum in terms of who physically handles products, packing materials etc.

Deliveries

We use both Royal Mail and Parcel Force to handle our deliveries and both services are continuing to operate with some slight delays possible.

Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus and we will continue to closely monitor all government and Public Health England advice on this matter.

Please note that the Royal Mail Special Delivery guarantee of “delivery by 1pm after the day of dispatch” has been suspended by Royal Mail. Therefore, we have temporarily removed this delivery option.

International Orders

We are still able to handle international orders, but you can expect some delays in receiving your order based on the situation in your country and/or area.

Returns

Our standard Returns Policy applies, but if you are unable to return goods due to current circumstances surrounding COVID-19, please let us know.

NOTE: We cannot accept returns without an RMA number.

 

 

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