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COVID-19 Announcement

(Tuesday, 24th March, 2020)

Updated: 7th April 2020

This is a great time of uncertainty and we are constantly monitoring guidelines provided by the UK Government and Public Health England and the well-being of our staff, customers and suppliers is our top priority.

We Are Open

As an online pet store, and in-line with government guidelines, we are able to continue to maintain business as usual and accept and dispatch orders.

We are in constant contact with our suppliers and if any products become unavailable they will be updated so you are aware before you place your order. Please be aware that we are experiencing some delays related to the supply of products, this is due to all suppliers implementing safe guarding measures, for the benefit of their staff and beyond. There is also a mild delay with shipping, which of course is due to the heavy burden our postal system is undergoing currently, though this appears to be leveling out nicely.

We have plenty in stock to provide enrichment, fun, food rewards, treats and chews, plus so much more to ensure your dogs are kept entertained during these times.

If you are running low on anything and you aren’t sure if we can supply, please get in touch, we’ll be happy to assist.

Safety

The well-being of our staff, customers and suppliers is our top priority and we are keeping contact to a minimum in terms of who physically handles products, packing materials etc.

Deliveries

We use both Royal Mail (Royal Mail Coronavirus Update) and Parcel Force (Parcel Force Coronavirus Update) to handle our deliveries and both services are continuing to operate with some slight delays possible. To ensure delivery of your orders as quickly as possible, we are also using certain other courier services for larger parcels.

Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus and we will continue to closely monitor all government and Public Health England advice on this matter.

Please note that the Royal Mail Special Delivery guarantee of “delivery by 1pm after the day of dispatch” has been suspended by Royal Mail. Therefore, we have temporarily removed this delivery option.

International Orders

We are still able to handle international orders, but you can expect some delays in receiving your order based on the situation in your country and/or area.

Returns

Our standard Returns Policy applies, but if you are unable to return goods due to current circumstances surrounding COVID-19, please let us know.

NOTE: We cannot accept returns without an RMA number.

 


Livability Holton Lee Community Fair 2019

(Thursday, 22nd August, 2019)

Livability Holton Lee are holding their annual community fair at Holton Lee, Holton Heath, Poole.

The community fair includes live music, birds of prey, local charities, garden produce, arts & crafts and lots more.

£1 entry, kids are free (please bring a non-perishable item for their local food bank collection).

The event takes place on Saturday 14th September between 11am and 4 pm at Holton Lee (BH16 6JN).

As part of Tricks 4 Treats, Your Dogs Needs will be there all day (look out for the red gazebo), with a selection of goodies for sale for your dogs.

Please come and say hello and meet the team and why not have a go with Tricks 4 Treats on their fun agility course.

“Have a go agility” with Tricks 4 Treats

Session Times:

  • 11:30 am- 1:00 pm
  • 2:00 pm – 3:30 pm

 


Dorset Dogs Festival 2019

(Monday, 1st July, 2019)

Dorset Dogs have organised a fun day again this year, at Upton Country Park, Poole.

The festival includes a dog show and fun ‘have a go’ activities for you and your dog, including “have a go fun agility” with Tricks 4 Treats throughout the day.

The event takes place on Sunday 17th August 2019 between 11am and 4pm at Canford Park SANG, Poole (BH21 3AS).

As part of Tricks 4 Treats, Your Dogs Needs will be there all day (look out for the red gazebo), with a selection of goodies for sale for your dogs.

Please come and say hello and meet the team and why not have a go with Tricks 4 Treats on their fun agility course.

“Have a go agility” with Tricks 4 Treats

Session Times:

  • 11:30 am- 1:00 pm
  • 2:00 pm – 3:30 pm

For more details about the event, please see the Dorset Dogs Festival page.

 


New Colour Top Available for 20mm Perfect Fit Harness

(Thursday, 23rd August, 2018)

The new Jade colour top is now available for the 20mm Perfect Fit Harness.

Available as part of the complete Perfect Fit Harness 20mm, or as a separate Perfect Fit Hraness 20mm Top for people with an existing 20mm harness (so if you fancy a change of colour for your dog…)

Available in small, medium and large sizes.

 


Dorset Dogs Festival 2018

(Wednesday, 11th July, 2018)

Dorset Dogs have organised a fun day again this year, at Upton Country Park, Poole.

The festival includes a dog show and fun ‘have a go’ activities for you and your dog, including “have a go fun agility” with Tricks 4 Treats throughout the day.

The event takes place on Sunday 22nd July 2018 between 11am and 4pm at Upton Country Park, Poole (BH17 7BJ).

As part of Tricks 4 Treats, Your Dogs Needs will be there all day (look out for the red gazebo), with a selection of goodies for sale for your dogs.

Please come and say hello and meet the team and why not have a go with Tricks 4 Treats on their fun agility course.

“Have a go agility” with Tricks 4 Treats

Session Times:

  • 11:30 am- 1:00 pm
  • 2:00 pm – 3:30 pm

 

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